Warranty Information

What is Covered In The Warranty?

If there are manufacturing defects like Touchscreen Failure, Speaker/Audio Failure, Battery Failure, Charging Port Failure, doesn’t charge properly, etc we will repair or replace your phone for free if it’s within the warranty time period.

What Is Not Covered?

Accidental damage including drops, cracks, liquid spills, liquid submersion, any damage caused by accident

The defect was caused by the fact that the Device was used with or connected to a faulty accessory

Loss or theft of your phone. You will not be covered for, issues relating solely forgot passwords or data loss

Any pre-existing conditions that were mentioned before purchase

Things To Keep In Mind

During the Warranty Period, we will either repair or replace.

If incase we replace the device you will not get a new phone, rather a ‘refurbished’ or used one in similar condition, or you may offer you a refund payment for the replacement value of your device instead.

Local Delivery & Shipping

Hat Phones & Repair offer free same day Local delivery in Medicine Hat, Alberta and surrounds areas (Redcliff & Dunmore).

Please Call Us at 403-977-5164 or email at info@hatphones.ca to schedule a delivery appointment if you live in Medicine Hat, Redcliff and Dunmore
If you are ordering outside Medicine Hat them time depends on where you are. Orders processed will take 2-7 business days to arrive.
We use Canada Post for all our shipping outside Medicine Hat, Alberta.

Please Call at us at 403-977-5164 or email at info@hatphones.ca to schedule appointment for pickup

Payment Methods

We accept Credit/Debit, Etransfer at (hatphonerepair@gmail.com) and Cash-On-Delivery (Only in Medicine Hat, Alberta) If you are in Medicine Hat, Alberta which are eligible for local delivery you can pay after receiving the phone. We only Ship Phones After Receiving Payments if your are outside Medicine Hat, Alberta.